SMS · 2 min read
Why did a message fail?
Common reasons a message is not delivered, and what to do.
| What you see | What it usually means | What to do |
|---|---|---|
| Invalid number | The number is incomplete or has a typo | Fix it in Contacts, using the +254 format |
| Phone off or out of coverage | The phone was off for too long | Try again later |
| Blocked | The person or network blocked messages from your sender name | Remove them from your list |
| Sender name not approved | Your sender name is still waiting for approval | Wait for approval, or send without it |
Where to look
Open the campaign or go to Reports. Each failed message shows the reason next to it.
