SMS · 4 min read

Send a bulk SMS to many customers

Send one message to hundreds or thousands of people, and see exactly what it will cost first.

4 min read

Before you start

Have your customers in talks, either as a contact group or a spreadsheet you can upload
Have enough credits (we show you the cost before you send)
Optional: your own sender name, so people see DUKA_FRESH instead of a number

Go to SMS → New campaign
Give the campaign a name you will recognise later, like Friday deals.
Choose who gets it
Pick a contact group, paste a list of numbers, or upload a spreadsheet (CSV).
Write your message
Keep it short and clear. Say who you are, what the offer is, and how to reply or stop.
Check the cost
talks shows how many people it will reach and how many credits it will use. The credits are put aside so the campaign never stops halfway.
Send now or schedule
Send straight away, or pick a date and time. You can cancel a scheduled campaign before it starts, and the credits come back.

Open the campaign to watch it go out. Each message shows as delivered or failed, and the report shows totals you can download.

Tips for better results

Send between 9am and 7pm. Keep it to 160 characters so it costs one SMS each. Always include a way to opt out, like "Reply STOP".

Only message people who agreed

Sending to people who never signed up annoys customers and can get your sender name blocked by networks.

We'll know which article you were reading.