WhatsApp & AI agents · 2 min read
Choose who the agent replies to
Keep the agent away from staff, suppliers or VIP customers you prefer to handle yourself.
By default the agent answers everyone who messages your number. You can change this in the agent settings.
| Setting | What happens |
|---|---|
| Reply to everyone | The agent answers all incoming messages |
| Only these numbers | The agent answers only the numbers you list |
| Everyone except | The agent skips the numbers you list, like your staff and suppliers |
Good to know
Add your own team's numbers to the except list so internal chats never get an automatic reply.
